Pro-CV Consulting Services have over 15 years experience helping companies to design, build and implement contact centre operations.

Pro-CV specialises in providing professional consultants with real life practitioner experience built on day to day operational knowledge of running live Customer Service and Customer Support centres along with the added experience of providing outsourced contact centre services.

Our Consultants experience of building, developing and reviewing market leading contact centre operations will ensure the delivery of value added services and measurable benefit to your Contact Centre operation.

Whether you are developing a brand new centre, improving an existing one or considering outsourcing. Pro-CV Consultants have a wide range of skills including, Customer Service/Customer Care, CRM, Business Process & Change Management, Web based contact centres, Project Management, IT/Telephony and systems, HR, Selection & Training, Location selection, Layout & design, Carrying out Mystery shopping, Focus groups or Online surveys

Contact Pro-CV for an initial discussion