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Pro-CV would like to thank all of our clients for the opportunity to work with them over the past years. The following is a selection of Client Projects.
Click on the highlighted section for additional information
Autobar Call centre - Design consultants responsible for providing business development, design and build support for this major UK distributor.
Arriva Transport - Design and implementation of a new contact centre in Leeds
Barclaycard - Technical and process based evaluation of two Barclaycard call centres based in Manchester and Stockton.
Barclays Asset Finance - Consultant responsible for the evaluation and design of a 120-seat call centre based in Basingstoke.
Bailey Telecom - Design and build support for a new Technical Support centre in Leeds
British Telecom - Carried out a review across 12 BT 192 centres with the objective of identifying management and organisational improvements.
Calor Gas UK Ltd - Call centre consultant responsible for providing business strategy, systems and technology, environmental design, recruitment and training advice for this state of the art 180 seat centre based in Leamington Spa.
Control Risks Group - Design and build support for a 24-Hour Global Help-Desk for a political security company
DBS Bank Singapore - Provided design and implementation support for a new Singapore based call centre.
Eurostar - Technical evaluation of current set-up and business performance.
Hewlett Packard - Call centre performance review and 24 hour service delivery audit
IBM UK limited - Developed, implemented and managed IBM's UK 24 hour x 365 National Call Management Centre.
London Regional Transport - Managed and delivered a performance review with full recommendations to the LT Board. The review led to changes in business process, staff scheduling and management responsibilities.
Nuffield Hospitals Group - Design and development of an intranet based, outsourced contact centre
Rail Europe - Service review within the Rail Europe Waterloo call centre. The aim was to identify areas for process improvement and to define areas for technology support.
Rockwell Electronic Trading - Call centre design and consultancy support for a new European technical help centre based in Milton Keynes and a US intranet based Call Centre in Chicago.
SDX Business Systems (now Lucent) Technical Support Centre in Welwyn Garden City
The Money Store - New financial based (Mortgages) call centre in Docklands
